11 Auto Repair CMR Tools To Use In 2025

Running a successful auto repair business goes beyond delivering great service. Managing all the different aspects such as customer interaction, feedback, appointments, and more can become overwhelming. That’s where Customer Relationship Management (CRM) tools come in. These tools can help to streamline your operations, allowing you to focus on what you do best: repairing cars. In this post, we’ll look at the 10 best CRM tools for auto repair shops, including some from the Podium platform.

The 11 Best Auto Repair CMR Software Tools

1. Podium’s AI Employee

Speed to lead is critical in today’s fast-paced market, and Podium offers an unparalleled advantage by ensuring businesses engage with leads within a couple of minutes—guaranteed. Podium’s AI BDC helps dealers transform potential interest into concrete actions like booking test drives and scheduling service appointments. 

Bring speed and efficiency to every customer experience and sale with Podium’s AI BDC. Watch a demo now. 

2. Salesforce

Salesforce is one of the most popular and comprehensive CRM tools available. It offers a myriad of services including customer service, marketing automation, analytics, and application development. Salesforce even has a specific automotive CRM platform designed to create personalized customer experiences.

We recommend Salesforce because of its extensive features, scalable solutions, and immense popularity in the market. The customizability offered by Salesforce for the auto repair industry, including its ability to integrate with other systems, makes it a valuable tool for any auto repair shop.

3. Webchat

Podium Webchat is an excellent CRM tool for auto repair shops. It allows your customers to connect with you directly from your website, convert web traffic into texting conversations, and capture more leads.

We recommend Webchat for its ease of use and the immediate connection it creates between you and your customers. For auto repair shops, fostering this level of communication is critical. With Webchat, customers can easily inquire about services, request quotes, or schedule appointments, all from the convenience of their devices.

4. Zoho CRM

Zoho CRM is another comprehensive tool that helps you manage your customer base effectively. From managing customer data, tracking leads, conducting marketing activities, and providing customer support, Zoho CRM has got it all.

We recommend Zoho CRM for its accessibility, affordability, and ability to cater to businesses of all sizes. With features like customer segmentation and lead tracking, it’s particularly useful for the auto repair industry.

5. ActiveCampaign

ActiveCampaign combines email marketing, marketing automation, and sales/CRM automation. This tool allows for more personalized communication with your customers by offering segmentation, dynamic content, and multi-channel marketing.

We recommend ActiveCampaign for its all-in-one convenience and advanced automation features that can save you valuable time. Its powerful automation coupled with high-level email marketing capabilities helps auto repair businesses stay top of mind with their customers.

6. HubSpot CRM

HubSpot CRM provides a robust suite of tools that work together to enhance your customer relationships. It includes features like contact and lead management, email tracking, scheduling, and more. HubSpot CRM can grow with your business, making it a flexible choice for auto repair shops of all sizes.

We recommend HubSpot CRM because it’s user-friendly, feature-rich, and scalable. With seamless integration across the HubSpot platform, it’s an efficient tool for managing customer relationships in an auto repair shop.

7. Zendesk Sell

Zendesk Sell is a sales force automation tool that enhances productivity, processes, and pipeline visibility for sales teams. It also integrates seamlessly with Zendesk’s suite of customer service solutions.

We recommend Zendesk Sell for its simplicity, customization, and strong focus on sales automation, which allows auto repair businesses to streamline tedious tasks and focus on closing deals.

8. Freshsales

Freshsales offers built-in phone and email, lead scoring, user behavior tracking, and much more. It ensures that sales teams do not have to juggle between separate tools, but have everything they need in one place.

We recommend Freshsales for its user-friendly interface, 360-degree customer view, and affordable pricing tiers. Effective lead management means auto repair shops can grow their customer base considerably with Freshsales.

9. Pipedrive

Pipedrive is designed to keep things simple. It is a sales-focused CRM, making it an excellent tool to manage your auto repair shop’s sales processes effectively.

We recommend Pipedrive for its focus on simplicity and usability. With its easy lead management and effective sales strategy visualization, auto repair shops can improve their sales performance greatly.

10. Insightly

Insightly is a robust CRM focused on helping businesses grow customers for life. The platform provides an array of tools for relationship linking, project management, and detailed sales reports.

We recommend Insightly for its robust project management features and data-rich sales reports which can prove to be incredibly useful for managing multiple work orders and gaining insights.

11. Podium Inbox

Podium Inbox rolls all your customer interactions into one seamless thread. Whether social media messages, text messages, or emails, everything lands in the same place, allowing you to streamline and manage your customer inquiries in an organized manner.

We recommend Inbox for its ability to centralize communication. In a busy auto repair shop, where effective and swift communication is paramount, Inbox can simplify your interaction processes significantly and improve your overall customer satisfaction.

Get Started

Choosing a CRM system for your auto repair business is a vital decision. The proper tool can make or break your customer engagement and ultimately, the success of your business. Whether you’re starting small with a tool like Basic CRM or looking to take it to the next level with a robust platform like Podium, your investment in CRM software will return to your business in the form of satisfied, long-term customers.