10 Best Retail Phone Systems

As a local business owner in the retail industry, your phone system plays a crucial role in maintaining strong customer relationships. The right phone system can mean the difference between a sale and a missed opportunity. At Podium, we understand this and have put together a list of the top 10 phone systems geared toward streamlining your retail operations. This list was curated with careful consideration of the unique needs of retail businesses, emphasizing phone systems that offer robust features, easy set-up and integration, dependable customer service, and excellent reviews.

1. Podium Phones

Podium Phones is a phone system specifically designed for the unique needs of small businesses, including those in the retail industry. Every phone call to your business will be logged in your Podium Inbox, providing a complete log of customer interactions including calls, texts, and reviews. Automated text replies for missed calls and AI call summary features enhance customer service and improve lead capture and conversion. With Podium Phones, you no longer have to worry about missed opportunities due to miscommunication or lack of follow-up.

We highly recommend Podium Phones for its exceptional integration capabilities and convenient features that make managing customer relationships and increasing sales seamless and efficient. Indeed, it’s not just a phone system; it’s a comprehensive communication tool for the retail industry.

2. Vonage Business Solutions

Vonage Business Solutions is ideal for retail businesses seeking a robust VoIP phone system with plenty of features. Its flexibility and scalability make it suitable for businesses of different sizes, from a single retail outlet to a retail chain. Vonage also allows businesses to integrate with popular CRM systems to streamline communication processes.

We recommend Vonage for its affordability and variety of features it offers. Its mobile app and virtual receptionist feature significantly enhance customer service.

3. RingCentral

RingCentral Office is an all-in-one cloud-based phone system trusted by many retail businesses. It’s easy to set-up, scale, and manage, making it perfect for businesses of all sizes. With a range of features like video conferencing, call recording, call forwarding, and more, it’s a solid contender for your retail business.

We recommend RingCentral for its ease of use, strong mobility features, and excellent customer service. It’s a great solution for retailers looking for a comprehensive phone system with a wide range of features.

4. Grasshopper

Grasshopper is a virtual phone system perfect for retail business owners who might not have a physical office but still yearn for a professional presence. With Grasshopper, you can set up a business line on your existing personal phone, improving customer interactions without needing a complete phone system overhaul.

We recommend Grasshopper for its simplicity, affordability, and ease of use. It’s perfect for retail businesses just starting out or those looking for a budget-friendly yet efficient phone system.

5. Verizon Business Digital Voice

Offering a professionally polished and feature-rich service, the Verizon Business Digital Voice system fills your need for reliability and functionality. Call management and conferencing services are among the many features that make this phone system suitable for retail businesses.

We recommend Verizon Business Digital Voice for its reliability and comprehensive suite of features. It’s a great choice for retail businesses that are already Verizon customers and want a seamless phone system integration.

6. 8×8

8×8 is a VoIP phone system that offers robust and flexible solutions for retail businesses. From voice calls, messaging, and video conferencing to team messaging, 8×8 provides a unified communication platform designed to streamline customer interactions.

We recommend 8×8 for its flexible pricing plans, rich features, and outstanding user experience. If you’re looking for a versatile communication solution for your retail business, 8×8 is a sound choice.

7. Nextiva

Nextiva is a highly reliable and scalable cloud-based VoIP phone system. Retail businesses of all sizes can benefit from its advanced features such as caller ID, voicemail to email, and mobile app support for seamless communication with customers.

We recommend Nextiva for its excellent customer support and user-friendly interface. Its range of features and flexible pricing plans make it a viable choice for many retail businesses.

8. Freshcaller

Freshcaller, a cloud-based call center software, offers a comprehensive suite of features including call queuing, call recording, and multi-level IVR. It’s an excellent choice for retail businesses as it offers an easy and efficient way to manage customer calls.

We recommend Freshcaller for its simplicity and functionality. It offers essential phone system features along with collaboration tools for a better customer service experience.

9. Dialpad

Dialpad is a cloud-based phone system with robust features like voicemail to text transcriptions, call recordings, and conference calling. It’s a versatile solution perfect for retail businesses aiming to maintain a professional image while providing excellent customer service.

We recommend Dialpad for its flexible and user-friendly interface. It couples phone system capabilities with business messaging, allowing for fluid and comprehensive communication.

10. Mitel

Mitel offers a cloud-based VoIP business phone system that combines the simplicity of a traditional phone with the advanced features of VoIP technology. It also provides mobile capabilities for business owners continually on the move.

We recommend Mitel for its solid features and affordable pricing. If you’re looking for a cloud-based phone system that provides a perfect blend of traditional and modern, Mitel is a strong contender.

Get Started

The right phone system can significantly boost your retail business’s productivity and customer service capabilities. Investing in a high-quality phone system is a must to meet your customers’ expectations and stay competitive in the retail industry. Whether you choose a traditional business line like Verizon or go for a more modern solution like Podium Phones, the crucial thing is to choose the system that best matches your retail business’s unique needs. Learn more about our communication solutions and how Podium can help amplify your retail business’s success.