10 Best Dealership Software Tools Your Business Needs in 2024

Need new software tools for your auto dealership? We’re here to help. Read on for our favorite software tools and local tips to optimize your business operations and improve customer engagement.

10 Software Tools Dealer Managers Need to Know in 2024

1. Podium AI BDC & Webchat

Every successful auto business requires convenient and responsive communication. That’s where Podium Webchat comes in. This innovative chat platform takes your customer conversations to the next level, transforming your website into a powerful selling machine. Dealing with inquiries, bookings, and customer service has never been simpler, and the flexibility it offers to your customers is a huge win for your business.

Additionally, Podium is rolling out it’s new product for Auto Dealers! Podium’s AI Employee guarantees your business engages with leads within a couple of minutes; during peak hours, off hours, and every hour in between. Speed to lead is critical in today’s fast-paced market, and Podium offers an unparalleled advantage by ensuring businesses engage with leads within a couple of minutes—guaranteed. Podium’s AI BDC helps dealers transform potential interest into concrete actions like booking test drives and scheduling service appointments. 

Engage every lead with meaningful conversations to drive sales with Podium’s best-in-class conversational AI Employee. Watch a demo today!

2. AMS Pro

AMS Pro is a comprehensive showroom system geared toward the auto industry. This system helps keep your inventory up-to-date, track leads, and efficiently manage customer relationships. More than just CRM, AMS Pro brings a host of operational benefits to streamline your day-to-day tasks.

For auto businesses keen on boosting productivity while maintaining an excellent customer service experience, we recommend AMS Pro for its comprehensive range of features from inventory management to customer relationship building.

3. Auto/Mate

Auto/Mate is an all-encompassing dealer management system that provides tools for sales management, customer relationship management (CRM), service solutions, F&I, and payroll. Adaptable and robust, it’s designed to handle the complexities of the auto industry and help dealerships of all sizes operate more efficiently.

We appreciate Auto/Mate for its robust suite of tools and clear focus on efficiency. Whether you’re a small dealership just finding your footing or a large operation looking to refine your processes, Auto/Mate is a great partner to have.

4. Sincro Review Response

Sincro Review Response offers auto businesses a way to monitor and manage all their customer reviews across multiple platforms. Sincro enables you to easily respond to reviews, further enhancing your online reputation and visibility.

It’s hard to overstate the importance of online reviews in today’s digital marketplace, and that’s why Sincro Review Response earns our recommendation. Its broad range of capabilities enables thorough, effective review management that helps boost your public image.

5. Advent Resources

Advent Resources is a high-performing sales and F&I system built specifically for the automotive retail industry. It offers flexible solutions such as desking, CRM, and complete reporting for dealers to increase sales and streamline processes.

We recommend Advent Resources for its powerful combination of sales and financial tools. If you’re keen on improving sales performance and management, Advent Resources is well worth considering.

6. 3cConnect

Efficiency is key to maintaining a successful auto business, and 3cConnect offers just that. It’s a premier business management software that offers solutions such as job scheduling, dispatch, accounting, inventory management, and more, all tailored to the unique needs of an auto business.

For its scalable solutions and comprehensive range of features, we readily recommend 3cConnect to any auto business looking to streamline operations and gain a competitive edge.

7. Podium Reviews

Capturing and leveraging customer feedback is vital, and auto businesses can do just that with Podium Reviews. This tool lets you manage online reviews across Google, Facebook, and more, all from one central platform. It’s a crucial asset that allows you to track your customers’ experiences, gather valuable feedback, and build a stellar online reputation.

We find Podium Reviews particularly valuable in the auto industry, which thrives on trust and reputation. Managing reviews effectively is an excellent way to show transparency and build trust with potential customers.

8. Dealertrack

Dealertrack is a leading software solution for automotive retailers. Offering a comprehensive suite of digital solution tools such as Sales and F&I, registration and titling, and more, Dealertrack simplifies how auto businesses operate.

From streamlining operations to nurturing customer relationships, Dealertrack stands out for its broad functionality.

9. AutoSoft

AutoSoft is a user-friendly and flexible dealer management system providing auto businesses with various operational benefits. Its rich features include inventory management, sales and finance, parts, service, accounting, and more, making it an all-around performer.

Autosoft’s user-friendly interface and comprehensive features list earn our endorsement. Its potential to streamline operations, coupled with excellent customer service, make it a top pick for auto businesses.

10. Adam Systems

We recommend Adam Systems for its extensive features crafted to meet the unique demands of the auto industry including sales, F&I, parts, service, and accounting. With options for customization and support for multi-company, multi-branch, and multi-department operations, it’s a versatile choice that can grow with your business.

Get Started

Choosing the right tool set for your auto business can markedly improve efficiency, customer relations, and your bottom line. From communication platforms like Webchat to comprehensive auto systems like Auto/Mate, these specialized offerings bring the power of digital transformation to your business.

Remember, the right tool not only fits your current requirements but also has the potential to accommodate future growth. Podium’s suite of products can support and lift your business at any stage, from fledgling startup to expanded operations. Whether it’s efficient communication with Webchat or managing your online presence with Reviews, Podium has a resource to support it. Enhance your auto business by choosing the right tools today.