Customer Service Chatbot: 20 Best Tools for 2024

Has your business been considering ways to improve customer service? AI chatbots are a great solution, no matter your industry. More customers are looking to solve problems on their own instead of making a phone call for support and expect brands to offer customer support chatbots so they can do so.

Selecting the right customer support chatbot for your business can be difficult, as each tool can offer different functions at varying price points. To make it easier, we’ve created a list of top choices and shared key chatbot features to consider.

What Is a Customer Service Chatbot?

The newest customer service chatbots use AI technology and help automate your customer support. Natural language processing (NLP) lets the bot understand and communicate with customers using conversational language. Some AI chatbots are so advanced that customers can’t even tell they’re talking to a bot instead of a human.

AI chatbots help your customers by answering questions or solving issues, but still pass support on to human agents for more complex problems. Customer service chatbots can also direct users to help center articles or videos, allowing users to DIY their solutions. Most chatbots offer customer support across multiple channels, including websites and social media platforms.

20 Top Customer Service Chatbot Examples in 2024

AI-powered customer service chatbots are a great way to improve customer experience, which is why we’ve compared the features and pricing of top tools below.

Podium

Podium’s customer service chatbot is known as AI Employee. This AI-powered solution automates a wide range of tasks, including customer service and sales workflows. AI Employee fully integrates with your website, allowing it to gather information and context needed for accurate and relevant responses. It can even guide conversations to predetermined goals, like appointment scheduling.

Top Features

• The AI Employee sells, schedules, and communicates with customers around the clock, while still sounding human
• Offers omnichannel support, seamlessly handling messages via text, social media, and third-party websites into one inbox
•  Uses data to provide personalized responses and recommendations

Pricing

Podium’s AI Employee can be added to any plan. Talk with sales to learn more about pricing.

Free Trial

There’s no free trial, but you can watch a demo.

Zendesk

This no-code bot builder is designed to enhance customer experience.

Top Features

• Easily integrate with omnichannel support
• Intelligent routing for connecting customers to live reps
• Data reporting and insights

Pricing

Starts at $55/month/agent.

Free Trial

14 days.

HubSpot

HubSpot offers a wide range of marketing, sales, and CRM solutions besides its chatbot builder, meaning it may not be as customer-experience-focused as other options.

Top Features

• No-code builder
• Fully customizable
• Lead scoring
• Generates support tickets

Pricing

Free for up to five users, then starts at $18/month.

Free Trial

14 days.

Zoho SalesIQ

Zoho offers an enterprise-grade chatbot, Zobot, with a drag-and-drop interface for easy customizable building.

Top Features

• Task automation
• Intelligent routing
• Sales scripts

Pricing

Starting at $7/user/month.

Free Trial

15 days.

Netomi

This bot integrates with existing CRM and backend systems to offer self-service solutions.

Top Features

• Conversational AI
• Omnichannel deployment
• Response recommendations to assist live agents

Pricing

Contact for information.

Free Trial

No free trial available, but they do offer a free demo.

Intercom Fin

Fin uses generative AI and your existing knowledge base to understand questions, ask follow-ups, and simplify hard-to-understand topics.

Top Features

• Easy to install
• Uses conversational AI
• Can forward conversations to support team

Pricing

Starts at $74/month.

Free Trial

14 days.

Einstein GPT by Salesforce

Salesforce’s chatbot uses OpenAI to collect and centralize customer data, generate content, and assist teams company wide. However, configuring it requires developer support and technical expertise.

Top Features

• Helps reps fine-tune their conversations
• Accelerates support ticket resolution
• Customer service analytics

Pricing

Starting at $50/user/month.

Free Trial

30 days.

Ada

AI and NLP power Ada’s automated chatbot, which uses customer data to tailor answers and recommendations in over 100 languages.

Top Features

• No-code builder
• Goal, event, and A/B testing
• Predictive suggestions
• Live agent handoff

Pricing

Contact for information.

Free Trial

Unavailable.

Certainly

This AI Assistant is designed to help ecommerce businesses automate and personalize their customer support conversations.

Top Features

• Omnichannel support
• Built-in integrations
• Offer pre-made and custom chatbots

Pricing

Contact for a quote.

Free Trial

14 days.

Laiye

This AI chatbot, formerly known as Mindsay, uses conversational AI to scale one-on-one conversations.

Top Features

• API integrations
• Low and no-code platform
• Robotic process automation capabilities

Pricing

Contact for information.

Free Trial

30 days.

DeepConverse

DeepConverse’s no-code chatbot provides precise answers based on customer intent.

Top Features

• Drag-and-drop builder
• 10-minute AI training
• Handles more complex support
• Workflow automation

Pricing

Contact for pricing.

Free Trial

14-day trial.

UltimateGPT

UltimateGPT automates customer conversations and repetitive tasks using NLP for businesses worldwide.

Top Features

• Omnichannel support
• Integrates with CRM
• Advanced conversation flows

Pricing

Contact for information.

Free Trial

14 days.

Meya

Meya offers pre-built and custom chatbot options along with backend access to code and conversational workflows.

Top Features

• CRM and process integrations
• Custom prompts
• Visual flow editor

Pricing

Starts at $99/month for two users.

Free Trial

14 days.

Zowie

This AI chatbot uses machine learning, helping it improve over time with data from customer interactions.

Top Features

• Intelligent ticket distribution
• Automated data reporting and analytics
• E-commerce integrations

Pricing

Contact for a quote.

Free Trial

Unavailable.

Haptick

Designed for customer experience (CX) in finance, e-commerce, insurance, and telecommunication companies, Haptick helps streamline operations and monitor conversations in real-time.

Top Features

• Intelligent virtual assistants
• Omnichannel messaging
• Pre built workflows

Pricing

Contact for information.

Free Trial

Unavailable.

Thankful

Thankful’s chatbot software offers customer service solutions for ecommerce businesses.

Top Features

• Delivers personalized and brand-aligned services
• Uses NLP
• Collects and routes support tickets

Pricing

Contact for information.

Free Trial

Unavailable.

Zoom Virtual Agent

Formerly known as Solvvy, this AI chatbot and automation platform quickly and accurately resolves customer issues at scale.

Top Features

• Advances NLP
• Custom flows and messaging
• Analytics and reporting

Pricing

Contact for a quote.

Free Trial

Unavailable.

boost.ai

This no-code chatbot processes human language using NLP and natural language understanding (NLU) to analyze the meaning of customer messages.

Top Features

• Advanced conversation analytics
• Omnichannel support

Pricing

Contact for a quote.

Free Trial

Unavailable.

ProProfs Chat

ProProfs’ chatbot uses human-like conversations to improve customer service and sales. Be aware that it focuses on ease of use over more advanced functionality.

Top Features

• Drag-and-drop builder
• Pre written responses
• Analytics and reporting

Pricing

Free for one user, then starts at $19.99/user/month.

Free Trial

15 days.

Digital Genius

This ecommerce-focused AI and automation platform helps companies improve customer experience and reduce costs.

Top Features

• Conversational AI and automation provide end-to-end support
• Plug-and-play builder with pre built intents, process interactions, and integrations
• Fully-managed support

Pricing

Contact for a quote.

Free Trial

Available on request.

Benefits of Using a Customer Service Chatbot

Chatbots for customer service offer more than just improved customer support. Other benefits include:

Cost-Efficiency

AI-powered chatbots integrate with your existing knowledge base and FAQs to automate answers to customer questions, reducing the need for live customer support representatives. This AI tool is also more cost effective to deploy at scale than hiring and training additional employees.

24/7 Availability

Chatbots offer support to customers even when your business is closed.

Improved Customer Satisfaction

Customer service chatbots use AI to personalize interactions, providing recommendations and solutions tailored to individuals based on their past customer interactions, preferences, and data analysis. Personalization significantly improves customer satisfaction and outcomes.

High Scalability

Chatbots are designed to handle a high volume of customer support requests, so they can easily tackle spikes in customer inquiries during peak hours or a big promotion. They can maintain consistent, high-quality service no matter the number of inquiries.

Features To Look for in Customer Service Chatbots

Conversational AI chatbots make your customer service operations run smoother and provide customers with the support they expect. Consider chatbots with the following essential features.

No-Code Bot Builder

No-code builders make chatbots accessible to more businesses, are easy to manage, and typically have low setup and maintenance costs.

Omnichannel Customer Service

Deploying an AI chatbot across every communication channel ensures you reach customers and provide support where needed most. Top chatbots handle social media platforms and SMS in addition to your website.

Reporting and Insights

Chatbot data helps your business make informed decisions about resource allocation, staffing, and support needs using metrics such as peak times and number of conversations.

Improve Customer Service With Podium

Today’s customers want personalized, self-service options available on their schedule, which is why customer service chatbots are essential for every business. Offering the right solutions increases customer satisfaction and benefits your conversion rate.

These factors are why Podium offers powerful AI tools for businesses. Our AI chat solutions provide personalized customer support services, handle customer inquiries, schedule appointments, and more. See how our AI employee can make life easier for your business and customers.