What is Podium Software? Learn How It Can Level Up Your Business

In today’s always-on world, we can get virtually anything we want, anytime we want, at the click of a button. And, if you’re in business, you know your customers expect the same thing—to get what they need as fast as possible. When your business fails to provide this experience, your customers will go to one of your competitors instead.

Podium helps bridge that gap. It provides your customers with a great experience while increasing your sales. Everything from a customer’s first interaction with your brand to their last sale is kept in a single location for fast, easy, and convenient access.

So, what is Podium software? And how can it help you win more leads and close more deals using many of the tools you already have? We explain it all in this article.

What does Podium do?

Podium is a lead management and communication platform powered by artificial intelligence (AI). From the initial search to the final sale, Podium enables better business visibility and enhanced comprehensive customer experiences. It streamlines the entire customer journey. You’re able to manage communication from all major lead channels as well as customer activity, all in one unified inbox. And with our AI and automation you can capture, convert, and nurture every lead even when you’re away.

With Podium, you’ll gain efficiency and higher customer satisfaction that will assuredly result in more growth.

Podium Solutions for Businesses

Show up for your customers when and where it matters most. Our AI-powered tools make it easy to get in front of your customers, streamline operations, and close more sales. Regardless of what line of business you’re in, Podium has tools and solutions that can improve your business.

Here are just some of what Podium has to offer:

Reviews

Ninety-three percent of customers say online reviews have an impact on their buying decisions. With Podium Reviews, rising to the top of online search results is made easy. Our platform gets your more reviews and improves your star rating—all with textable review invites, automations, and instant AI-powered replies.

Phone Services

Connecting with potential leads in a timely manner is critical to closing more deals. With Podium Phones, missed calls don’t have to result in missed sales. You can also easily manage all phone calls, texts, and messages in your Podium inbox and respond to customer calls using our AI Employee. Plus, easily convert all incoming calls into text conversations, ensuring no lead slips through the cracks.

Messaging Platform

More customers prefer to interact via text messaging and with a 98% open rate in just minutes, text messaging is a must-have. With Podium’s Messaging Platform you can respond faster and keep customers engaged. Send automated responses, marketing campaign messages, special offers, personalized messages, and more, even when you’re out. Our conversational AI Employee can handle customer responses any time of day or night.

In-Website Leads Management

For faster lead connection from your contact forms, there’s Podium’s In-Website Leads Management tool. It’s designed to connect your ‘Contact Us’ forms to your Podium inbox. It then sends an automated message directly to your customers letting them know what the next steps are. This ensures that none of your potential leads are overlooked and that each one gets a personalized message in a timely manner.

Third-Party Website Lead Management

Podium’s Third-Party Website Lead Management tool helps you stay on top of communications from third-party websites like Angi, Thumbtack, Autotrader, and more. When someone makes an inquiry through a third-party site, Podium sends an automated text message to continue the conversation.

Web Chat Software

Podium’s Web Chat software lives on your site and interacts with your visitors in real time. What makes Podium’s web chat solution stand out from others is that Podium is text-based, meaning when a visitor initiates a conversation, it’s converted into a text thread you can continue even after they leave your site. This process helps them know they’re talking to a real human rather than a bot or algorithm and provides cross-device, omnichannel convenience.

Social Messaging

Connect with your customers from their preferred channel—Facebook, Google, Instagram, etc. Podium’s social messaging routes all communications to its consolidated inbox for easy management, but keeps the conversation in the channel the customer originally messaged you from.Omnichannel Messaging

Podium’s omnichannel messaging makes it easy to respond to every lead from every channel—all from a single inbox. You can quickly assign leads to the right people on your team, ensuring a great customer experience.

Payment Solutions

Built to accept all major payment options, Podium Payments makes it easy and convenient to collect payments and communicate with customers through text. You can also offer financing, subscriptions, Buy Now Pay Later, and estimates.. Additionally, you can track sales and follow-up with past-due customers. And with our advanced fraud protection and automatic reconciliation, every payment is completely secure and accurate.

Automation

Convert leads faster and save time with Podium’s Automation and AI Employee. Save your team hours of time by automating repetitive tasks like appointment scheduling, payment reminders, review invites, and more. Set them up once and let them go to work.

Integrations

Enjoy seamless integration with your favorite tools and platforms with Podium’s integration capabilities. Podium can connect to more than 200 third-party tools, including Calendly, Mailchimp, Quickbooks, and Salesforce. You can easily create workflows, send automated messages, and more—all with the tools you’re already using.

AI Assistant

Podium’s AI Employee can sell, schedule, communicate, and engage with your customers 24/7. You can easily interact with leads from the web, email, text, phone, and third-party sites automatically. It communicates with customers and responds quickly in a conversational and natural manner to sound like a real person.

Mobile App

Run your business wherever you are with Podium’s Mobile App. Respond to customer messages and calls, take payments, and more, all from your business number.. All conversations are stored securely in the mobile app, so your team has visibility into all your customer communications. Podium’s Mobile app is available for both Apple and Android.

CRM Software

Manage customer data, reviews, payments, and feedback all in the same place with Podium’s CRM software. See every customer interaction and conversation from every channel in a single view to help you deliver a personalized experience. And with AI-powered capabilities to automatically update contact details you can save your team time and easily handle your growing contact list.

Text Marketing

Create text marketing campaigns that are highly personalized and tailored to your customers in just minutes. With Podium’s text marketing capabilities, you can craft your campaigns from templates, set specific rules, and even automate repetitive tasks. Additionally, Podium campaigns were built to be compliant.

Online Surveys

Find out what your customers think about their experience with your business with Podium’s Online Surveys. Surveys are conveniently sent in a private, one-on-one message so feedback is kept between you and the responder. Get real-time, valuable insight into how or where you can do better.

Podium’s Specialities

Automotive Marketing and Lead Management Software

See how you can sell more cars with Podium’s Lead Management Software—a powerful tool that generates textable review invites and automated responses. With Podium, you can easily capture leads and respond to inquiries about what’s on your lot or other general inquiries in a fast, personalized manner. From booking test drives to closing more deals, Podium gives you the in-depth insights needed to engage more effectively with potential customers.

Auto Body Shop Marketing and Lead Management Software

Take advantage of how busy your auto body shop is with consolidated customer channels, automated messages, and a suite of easy-to-use features that minimize how much time you spend on the phone—all with Podium’s Auto Body Shop Marketing and Lead Management Software.

Attract and Convert More Med Spa Clients

Automate your Med Spa client communications with our AI Coordinator. From booking appointments to answering patient questions, Podium helps you generate and send text campaigns that keep your patients engaged with your promotions, events, referral programs, and more.

Dental Practice Marketing Software

Run your dental practice more smoothly with Podium’s Dental Practice Marketing Software. From scheduling and treating more patients to gathering more online reviews, Podium helps you build a better, more efficient practice.

Book More Jobs for Your HVAC Business

Podium’s all-in-one lead management and communication platform enables you to attract and convert more customers for your HVAC business. With our AI CSR, you can get more leads, book more calls, and settle agreements faster.

Plumbing Marketing and Lead Management Software

With Podium, you can quickly book more service calls and become the #1 rated plumber in your area thanks to our textable review invites. You can also sell more maintenance agreements at a much faster rate with the help of our AI CSR.

Jewelry Marketing and Reputation Management Software

Whether you’ve launched a new jewelry collection or have an in-store event, Podium allows you to send and respond to customers’ SMS/MMS conversations in bulk, enabling you to widen your jewelry marketing efforts and get customers excited about your products.

Furniture Marketing and Lead Management Software

With Podium’s furniture marketing software, you can send out textable review invites, helping you become the obvious choice for furniture buyers. Get twice the number of reviews per month and enjoy a 31% increase in clicks for driving directions on Google.

Home Appliance Marketing and Lead Management & Communication Software

Boost your competitive edge with ecommerce giants by increasing the amount of foot traffic to your home appliance website and store. With Podium, you can build highly personalized customer relationships thanks to our all-in-one lead management and communication platform.

Mattress Store Marketing and Lead Management Software

Whether you’re looking to push inventory or send hundreds of messages promoting your latest mattress sale, Podium allows you to do it automatically, helping customers get more excited about your business.

Podium’s Free Tools for Small Businesses

At Podium we understand that as a small business, you need to optimize every penny. Which is why we give you access to some incredible tools at no cost at all. Here are just a few of our free tools that’ll help you improve your business:

Get a Free Reputation Score for Your Business

See what customers are saying about your business with a free reputation score. Gain an understanding of how you’re ranking, what your strengths are, and where you can improve—all totally free.

Free Google Review Link Generator – Easy to Send – Podium

A Google Review Link helps you capture most customer reviews, enabling you to increase your business’s visibility and reputation online. Get one set up completely free here.

AI Response Generator: Reply to Reviews Faster

Respond to customer inquiries in minutes with Podium’s AI Response Generator. Delight your customers with personalized, high-quality responses sent out in a timely manner.

500 Text Message Templates for Businesses | Podium

Never let writer’s block slow you down again. Choose from our huge library of free text message templates to take your business’s text marketing strategy to the next level, fast.

Business Cards

Podium’s Business Card Generator creates a personalized business card that’s downloaded directly to your inbox. You can then easily share it with potential customers.

No matter what line of business you’re in or what your goals are, Podium has the tools and solutions you need to attract more leads, engage customers more effectively, and close more deals. Plus, with our AI Employee’s help, you can focus more of your time on strategic, business-growing initiatives.

But don’t take our word for it. See what Podium can do firsthand by scheduling a free demo.

FAQ’s About Podium

What is the Podium app used for?

Podium’s mobile app allows you to conduct your business from anywhere. Communicate with customers, take payments, send reviews, and so much more.

Is Podium a CRM?

Technically, no. Instead, Podium is an AI-powered platform that focuses on lead management, conversions, and communication. Podium includes tools designed to enhance customer engagement, including automation, and AI-powered tools for messaging, reviews, payments, feedback, and more.

What is a Podium platform?

Podium is an AI-powered lead management and communication platform t tool. The platform seamlessly integrates with your existing tools to improve lead conversion, customer engagement, and the number of reviews you get from customers.

How does Podium work?

Podium works by centralizing all of your customer communication from across channels into a single inbox for better visibility. From your Podium inbox, you can easily communicate with customers through their preferred channel. You can send automated text responses, personalized messages, special offers, marketing campaigns, and more. By streamlining your communication with Podium’s AI-powered tools, you can respond and engage faster and, ultimately, get more leads, boosting your bottom line.