Coast Wholesale Appliances stays connected with their customers through Podium.

The team at Coast Wholesale Appliances has seen an uptick in Webchat leads this week as consumers practice social distancing in the wake of COVID-19. Having the ability to stay connected through text messaging enables their business to deliver the top-notch customer service their known for. “We’ve been doing our best to get our teams on all of the inbound leads from Webchat as quickly as possible,” said Scott Wong, Marketing Manager at Coast Appliances.

Utilizing Podium’s Webchat tool has made it easier for Coast to steadily increase their sales leads and maintain a great experience for their customers, while most competitors are closing their doors. This custom approach to customer engagement goes beyond bottom-line results. Webchat also adds a personal touch to every interaction helping their business gain trust when it truly matters.