WPD Management sets a new standard for tenant satisfaction on Chicago’s South Side.

Determined to update WPD Management’s online presence, Frederick looked to Podium.  “I was working with another company that used Podium, and I saw how easy it was to use and to train people on it.” Frederick created a friendly competition between property managers to see who could get the most online reviews—taking full advantage Podium’s leaderboard. “I think in the first month we got 200 reviews.” he said. This skyrocketed WPD’s online reputation to accurately show just how much they care about their tenants and employees. “Podium allows you to give the people you service the opportunity to be your biggest marketing tool.”

Frederick came into his position at WPD understanding how important it is to show tenants you care. “If you’re a great people manager, then you’re going to be a great property manager. Podium allows us to do that because it gives us the one thing that everyone wants more of—communication.” While Frederick’s original challenge was low quantity and quality of reviews, he’s found numerous opportunities to show WPD cares through Podium’s messaging tool. “If we care about the tenants, that means we care about our employees,” said Frederick, “and Podium helps us set that standard.”