Dealertrack

Podium enhances your team’s efficiency by requesting reviews after completed sales and/or services. You can also send service appointment reminders and keep customers up to date on the status of a repair.

• Minimize missed appointments by automatically sending service appointment reminders.
• Prevent misunderstandings and provide better customer service by sending notification texts after a service order has been started.
• Improve your online rating and get feedback on your business by requesting reviews after completing sales and/or services.

Compatibility

Dealertrack DMS

Setup Process

1. Request the Podium | Dealertrack integration

2. Open Dealertrack, Select “Data Exchange” from the 1st drop down
3. Select “Opentrack” from the 2nd drop down
4. In the “Vendor Access” screen, add the 4 API Methods one at a time: Vehicles, Customers, Deals, Service. Select “Podium” or “PDU” as the vendor. Select Today’s date as the “Access Begins” date. Leave the “Access Ends” date blank.
5. Provide a screenshot or the codes to Podium Support that confirms the 4 API methods have been authorized to Podium, including the Enterprise Code, Company Code and Server Code.