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About Ford Direct CC+
OVERVIEW Increase efficiency, customer service and improve your online reputation through automated review requests over SMS messaging on completed sales and repair orders.
Improve customer experience** by automatically sending review invitations
Ford Direct CC+ and Podium
Compatibility
Integrates your transactions from your DMS like CDK Global, Reynolds & Reynolds, DealerSocket and more
Setup Process
STEPS
- Client submits an order for Podium bundle from the Ford Direct Dealer Center
- Ford Direct sends enrollment file to Podium
- Podium’s integration team will complete the configuration
Use cases
- Request a review
Request a review when a deal is closed
- Request a review
Request a review when a repair order is completed