Service Fusion

Podium can enhance your team’s efficiency by monitoring job statuses and sending text updates. You can also request reviews and sync contacts between Podium and Service Fusion.

• Minimize missed appointments by automatically sending appointment reminders.
• Prevent misunderstandings and provide better customer service by sending confirmation texts after a customer schedules an appointment.
• Create a modern service experience by sending your customers dispatch notifications via text message.
• Improve your online rating and get feedback on your business by requesting reviews after appointments.
• Save time managing your contacts by seamlessly syncing your contacts between Podium and Service Fusion. No more copy and pasting between systems!

Compatibility

You must be using the Service Fusion Pro Plan.

Setup Process

BEFORE YOU BEGIN

1. Log in to Service Fusion.
2. Navigate to My Office > Developer Settings > API Credentials.
3. Generate a Client Secret.
4. Note your Client ID and Secret; you’ll need to enter them later.

STEPS

1. Click Connect.
2. Select the Podium location you’d like to connect to Service Fusion.
3. Allow Service Fusion to access the appropriate Podium data.
4. Allow Podium to access the appropriate Service Fusion data.
5. Make sure you’ve selected the appropriate country.
6. Click Finish.
7. Select the automations to use with your Service Fusion integration.
8. Click Activate.