The Edge

Podium can improve all communication with context by syncing purchase, item inventory, and repair history for each contact. You can also request reviews and send follow up messages around life events.

Package Information and Key Benefits

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Reputation (Included)

• Improve their online reputation and get more leads by automatically sending review invitations on completed purchases
• Spend less time contacting customers by automatically messaging customers when the status of repairs and orders change, birthday, and anniversary notifications

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Clienteling (+$30/month per location)

Includes the above plus…

• Effortless Contact Management: Save time by effortlessly importing contacts and attributes into Podium, eliminating manual data entry.
• Improve Customer Communication: with transaction and service follow ups
• Improve all communications with context by syncing contact’s sales and repair history

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Clienteling+ (+$50/month per location)

Includes all of the above plus…

• Utilize AI technology by producing consumer-friendly product names and titles from The Edge inventory
• Save time sharing items from the Podium inbox by syncing The Edge inventory to Podium and quickly search and share

Compatibility

The Edge: Version 18.0.1.327+ for Clienteling & Clienteling+ Version: 24.1.8.826 required

Setup Process

1. Request the Podium | Edge integration.

2. Podium will work with The Edge to send an updated Edge license and version.
3. Update your Edge license and version.
4. Podium integrations team will contact you to complete the install.
5. Set up automated review invitations by following this guide and SMS repairs, birthdays, and anniversary notifications.