What is Podium AI Employee?
Podium AI Employee is an AI-powered part of the Podium platform that helps you capture leads, respond faster, handle repetitive communication work, and support conversion across the customer journey.
AI Employee
Meet the AI Employee your business has been missing
Turn every lead, call, and follow-up into revenue with an AI Employee that never clocks out.
AI built for your industry
AI Employee is built for service businesses broadly, with tailored examples for the way your industry operates.
The AI Employee that works across your entire customer journey
See how your AI Employee handles the moments that matter most, from answering new inquiries to booking appointments and bringing customers back.
See how this works in:
Automotive
Home Services
Aesthetics & Wellness
Retail
Other
01
CAPTURE AND RESPOND
Responds instantly, 24/7
When a new lead reaches out, your AI Employee responds immediately, using playbooks tailored to your business, so you never lose an opportunity because of slow follow-up or an unanswered call.
02
KEEP CONVERSATIONS MOVING
Qualifies and nurtures leads
Your AI Employee nurtures leads until they convert by asking the right questions, gathering key details, and keeping every conversation moving toward a booking.
03
Autonomous scheduling
Books the appointment
When the customer is ready, your AI Employee books directly on your calendar. No queue, no callback request, no human handoff required.
04
reduces no-shows
Automatic confirmations and reminders
Your AI Employee sends confirmations, answers pre-appointment questions, and follows up automatically so nothing falls through before the visit.
05
KEEPS CUSTOMERS COMING BACK
Turns one visit into the next
Your AI Employee proactively re-engages past customers to keep your business top of mind and get them back on the schedule.
See how this works in:
Other
01
CAPTURE AND RESPOND
Responds instantly, 24/7
When a new lead reaches out, your AI Employee responds immediately, using playbooks tailored to your business, so you never lose an opportunity because of slow follow-up or an unanswered call.
02
KEEP CONVERSATIONS MOVING
Qualifies and nurtures leads
Your AI Employee nurtures leads until they convert by asking the right questions, gathering key details, and keeping every conversation moving toward a booking.
03
Autonomous scheduling
Books the appointment
When the customer is ready, your AI Employee books directly on your calendar. No queue, no callback request, no human handoff required.
04
reduces no-shows
Automatic confirmations and reminders
Your AI Employee sends confirmations, answers pre-appointment questions, and follows up automatically so nothing falls through before the visit.
05
KEEPS CUSTOMERS COMING BACK
Turns one visit into the next
Your AI Employee proactively re-engages past customers to keep your business top of mind and get them back on the schedule.
Select Industry:
Other
01
CAPTURE AND RESPOND
Responds instantly, 24/7
When a new lead reaches out, your AI Employee responds immediately, using playbooks tailored to your business, so you never lose an opportunity because of slow follow-up or an unanswered call.
02
KEEP CONVERSATIONS MOVING
Qualifies and nurtures leads
Your AI Employee nurtures leads until they convert by asking the right questions, gathering key details, and keeping every conversation moving toward a booking.
03
Autonomous scheduling
Books the appointment
When the customer is ready, your AI Employee books directly on your calendar. No queue, no callback request, no human handoff required.
04
reduces no-shows
Automatic confirmations and reminders
Your AI Employee sends confirmations, answers pre-appointment questions, and follows up automatically so nothing falls through before the visit.
05
KEEPS CUSTOMERS COMING BACK
Turns one visit into the next
Your AI Employee proactively re-engages past customers to keep your business top of mind and get them back on the schedule.
CONTROL, COACHING & CUSTOMIZATION
The most customizable and coachable AI Employee on the market
With custom playbooks, instant corrections, and escalation rules, you stay in control while your AI Employee gets to work.
Knows the ins and outs of your business
Your AI Employee knows your services, pricing, and policies and follows the playbooks your business actually runs on, not a generic script.
Knows the ins and outs of your business
Your AI Employee knows your services, pricing, and policies and follows the playbooks your business actually runs on, not a generic script.
Knows the ins and outs of your business
Your AI Employee knows your services, pricing, and policies and follows the playbooks your business actually runs on, not a generic script.
Give feedback easily, it’s applied instantly
Give your AI Employee feedback in plain language the same way you'd coach a human team member. Your AI Employee applies your corrections instantly and never makes the same mistake twice.
Give feedback easily, it’s applied instantly
Give your AI Employee feedback in plain language the same way you'd coach a human team member. Your AI Employee applies your corrections instantly and never makes the same mistake twice.
You're always in the driver's seat
AI Studio gives you a complete view of how your AI Employee is performing, a sandbox to test changes before they go live, and escalation rules for when a human needs to step in.
You're always in the driver's seat
AI Studio gives you a complete view of how your AI Employee is performing, a sandbox to test changes before they go live, and escalation rules for when a human needs to step in.
You're always in the driver's seat
AI Studio gives you a complete view of how your AI Employee is performing, a sandbox to test changes before they go live, and escalation rules for when a human needs to step in.
BUILT-IN, NOT BOLTED ON
AI that actually gets the job done
AI that actually gets the job done
Podium’s AI Employee works inside your systems and across every channel, using the context and access it needs to move customers forward, without your team stepping in.
One system, every channel
Phone calls, text, email, social –your AI Employee works across every channel from one, centralized inbox.
One system, every channel
Phone calls, text, email, social –your AI Employee works across every channel from one, centralized inbox.
Communicates with context
Your AI Employee knows conversation history and customer context, so responses are informed, relevant, and personalized.
Communicates with context
Your AI Employee knows conversation history and customer context, so responses are informed, relevant, and personalized.
Action, not just answers
Your AI Employee has real-time access to your calendar, customer records, and workflows, so it can book, confirm, and follow up. No human handoff required.
Action, not just answers
Your AI Employee has real-time access to your calendar, customer records, and workflows, so it can book, confirm, and follow up. No human handoff required.
The Podium difference
The #1 AI Employee for local businesses
Podium’s AI Employee goes far beyond basic automation, giving your business an always-on team member that drives more revenue and helps you scale with ease.
Other AI Solutions
Limited channel coverage
Limited channel coverage
Focuses on immediate response only
Focuses on immediate response only
Stops short of scheduling
Stops short of scheduling
Waits for customers to come back
Waits for customers to come back
One-size-fits-all setup
One-size-fits-all setup
Generic, canned responses
Generic, canned responses
Requires tickets and technical help to improve
Requires tickets and technical help to improve
Feels like a black box
Feels like a black box
Podium’s AI Employee
Covers every channel – calls, text, webchat, email, social
Covers every channel – calls, text, webchat, email, social
Nurtures leads until they’re ready to book
Nurtures leads until they’re ready to book
Books directly on your calendar
Books directly on your calendar
Proactively re-engages leads and customers
Proactively re-engages leads and customers
Built for your industry, customized to your business
Built for your industry, customized to your business
Always conversational, communicates with context
Always conversational, communicates with context
Takes feedback in plain language and improves immediately
Takes feedback in plain language and improves immediately
Full visibility and control with AI Studio
Full visibility and control with AI Studio
Proven results for businesses of every size
From single-location shops to multi-location operations, Podium’s AI helps over 10,000 businesses move faster, increase revenue, and better serve customers.
$3B+
$3B+
in influenced sales
1M+
1M+
after-hours leads handled
246K
246K
hours saved
Podium AI generated 148 sales for us that we wouldn't have had otherwise. That's $600,000 in gross revenue, and after costs, we netted $560,000.
Jess McQuillan, Internet Manager
Central Maine Motors
It's like having a top-performing team member on 24/7. Since turning on Podium's AI Employee, we've seen a 30% year-over-year revenue increase.
Katherine Shorey, Office Manager
Arctic Air
Podiums AI learns fast and adapts right away. It’s like working with someone who actually listens—I give it feedback, and it immediately adjusts. There’s no back-and-forth, no retraining, and no confusion.
Elisa Navone, Owner
Pure Elements Medical Spa
At first, I was nervous about having an AI Employee, but it’s dialed in. Our AI Employee even sold a diamond ring—start to finish.
Troy Thollot, CEO
Thollot & Co Jewelers
Podium AI generated 148 sales for us that we wouldn't have had otherwise. That's $600,000 in gross revenue, and after costs, we netted $560,000.
Jess McQuillan, Internet Manager
Central Maine Motors
It's like having a top-performing team member on 24/7. Since turning on Podium's AI Employee, we've seen a 30% year-over-year revenue increase.
Katherine Shorey, Office Manager
Arctic Air
Podiums AI learns fast and adapts right away. It’s like working with someone who actually listens—I give it feedback, and it immediately adjusts. There’s no back-and-forth, no retraining, and no confusion.
Elisa Navone, Owner
Pure Elements Medical Spa
At first, I was nervous about having an AI Employee, but it’s dialed in. Our AI Employee even sold a diamond ring—start to finish.
Troy Thollot, CEO
Thollot & Co Jewelers
Podium AI generated 148 sales for us that we wouldn't have had otherwise. That's $600,000 in gross revenue, and after costs, we netted $560,000.
Jess McQuillan, Internet Manager
Central Maine Motors
It's like having a top-performing team member on 24/7. Since turning on Podium's AI Employee, we've seen a 30% year-over-year revenue increase.
Katherine Shorey, Office Manager
Arctic Air
Podiums AI learns fast and adapts right away. It’s like working with someone who actually listens—I give it feedback, and it immediately adjusts. There’s no back-and-forth, no retraining, and no confusion.
Elisa Navone, Owner
Pure Elements Medical Spa
At first, I was nervous about having an AI Employee, but it’s dialed in. Our AI Employee even sold a diamond ring—start to finish.
Troy Thollot, CEO
Thollot & Co Jewelers
Podium AI generated 148 sales for us that we wouldn't have had otherwise. That's $600,000 in gross revenue, and after costs, we netted $560,000.
Jess McQuillan, Internet Manager
Central Maine Motors
It's like having a top-performing team member on 24/7. Since turning on Podium's AI Employee, we've seen a 30% year-over-year revenue increase.
Katherine Shorey, Office Manager
Arctic Air
Podiums AI learns fast and adapts right away. It’s like working with someone who actually listens—I give it feedback, and it immediately adjusts. There’s no back-and-forth, no retraining, and no confusion.
Elisa Navone, Owner
Pure Elements Medical Spa
At first, I was nervous about having an AI Employee, but it’s dialed in. Our AI Employee even sold a diamond ring—start to finish.
Troy Thollot, CEO
Thollot & Co Jewelers
Podium AI generated 148 sales for us that we wouldn't have had otherwise. That's $600,000 in gross revenue, and after costs, we netted $560,000.
Jess McQuillan, Internet Manager
Central Maine Motors
It's like having a top-performing team member on 24/7. Since turning on Podium's AI Employee, we've seen a 30% year-over-year revenue increase.
Artic Air
Podiums AI learns fast and adapts right away. It’s like working with someone who actually listens—I give it feedback, and it immediately adjusts. There’s no back-and-forth, no retraining, and no confusion.
Elisa Navone
Pure Elements Medical Spa
At first, I was nervous about having an AI Employee, but it’s dialed in. Our AI Employee even sold a diamond ring—start to finish.
Troy Thollot
Thollot & Co Jewelers
Podium AI generated 148 sales for us that we wouldn't have had otherwise. That's $600,000 in gross revenue, and after costs, we netted $560,000.
Jess McQuillan, Internet Manager
Central Maine Motors
It's like having a top-performing team member on 24/7. Since turning on Podium's AI Employee, we've seen a 30% year-over-year revenue increase.
Artic Air
Podiums AI learns fast and adapts right away. It’s like working with someone who actually listens—I give it feedback, and it immediately adjusts. There’s no back-and-forth, no retraining, and no confusion.
Elisa Navone
Pure Elements Medical Spa
At first, I was nervous about having an AI Employee, but it’s dialed in. Our AI Employee even sold a diamond ring—start to finish.
Troy Thollot
Thollot & Co Jewelers
Podium AI generated 148 sales for us that we wouldn't have had otherwise. That's $600,000 in gross revenue, and after costs, we netted $560,000.
Jess McQuillan, Internet Manager
Central Maine Motors
It's like having a top-performing team member on 24/7. Since turning on Podium's AI Employee, we've seen a 30% year-over-year revenue increase.
Artic Air
Podiums AI learns fast and adapts right away. It’s like working with someone who actually listens—I give it feedback, and it immediately adjusts. There’s no back-and-forth, no retraining, and no confusion.
Elisa Navone
Pure Elements Medical Spa
At first, I was nervous about having an AI Employee, but it’s dialed in. Our AI Employee even sold a diamond ring—start to finish.
Troy Thollot
Thollot & Co Jewelers
Podium AI generated 148 sales for us that we wouldn't have had otherwise. That's $600,000 in gross revenue, and after costs, we netted $560,000.
Jess McQuillan, Internet Manager
Central Maine Motors
It's like having a top-performing team member on 24/7. Since turning on Podium's AI Employee, we've seen a 30% year-over-year revenue increase.
Artic Air
Podiums AI learns fast and adapts right away. It’s like working with someone who actually listens—I give it feedback, and it immediately adjusts. There’s no back-and-forth, no retraining, and no confusion.
Elisa Navone
Pure Elements Medical Spa
At first, I was nervous about having an AI Employee, but it’s dialed in. Our AI Employee even sold a diamond ring—start to finish.
Troy Thollot
Thollot & Co Jewelers
Podium AI generated 148 sales for us that we wouldn't have had otherwise. That's $600,000 in gross revenue, and after costs, we netted $560,000.
Jess McQuillan, Internet Manager
Central Maine Motors
It's like having a top-performing team member on 24/7. Since turning on Podium's AI Employee, we've seen a 30% year-over-year revenue increase.
Artic Air
Podiums AI learns fast and adapts right away. It’s like working with someone who actually listens—I give it feedback, and it immediately adjusts. There’s no back-and-forth, no retraining, and no confusion.
Elisa Navone
Pure Elements Medical Spa
At first, I was nervous about having an AI Employee, but it’s dialed in. Our AI Employee even sold a diamond ring—start to finish.
Troy Thollot
Thollot & Co Jewelers
Podium AI generated 148 sales for us that we wouldn't have had otherwise. That's $600,000 in gross revenue, and after costs, we netted $560,000.
Jess McQuillan, Internet Manager
Central Maine Motors
It's like having a top-performing team member on 24/7. Since turning on Podium's AI Employee, we've seen a 30% year-over-year revenue increase.
Artic Air
Podiums AI learns fast and adapts right away. It’s like working with someone who actually listens—I give it feedback, and it immediately adjusts. There’s no back-and-forth, no retraining, and no confusion.
Elisa Navone
Pure Elements Medical Spa
At first, I was nervous about having an AI Employee, but it’s dialed in. Our AI Employee even sold a diamond ring—start to finish.
Troy Thollot
Thollot & Co Jewelers
Podium AI generated 148 sales for us that we wouldn't have had otherwise. That's $600,000 in gross revenue, and after costs, we netted $560,000.
Jess McQuillan, Internet Manager
Central Maine Motors
It's like having a top-performing team member on 24/7. Since turning on Podium's AI Employee, we've seen a 30% year-over-year revenue increase.
Artic Air
Podiums AI learns fast and adapts right away. It’s like working with someone who actually listens—I give it feedback, and it immediately adjusts. There’s no back-and-forth, no retraining, and no confusion.
Elisa Navone
Pure Elements Medical Spa
At first, I was nervous about having an AI Employee, but it’s dialed in. Our AI Employee even sold a diamond ring—start to finish.
Troy Thollot
Thollot & Co Jewelers
Podium AI generated 148 sales for us that we wouldn't have had otherwise. That's $600,000 in gross revenue, and after costs, we netted $560,000.
Jess McQuillan, Internet Manager
Central Maine Motors
It's like having a top-performing team member on 24/7. Since turning on Podium's AI Employee, we've seen a 30% year-over-year revenue increase.
Artic Air
Podiums AI learns fast and adapts right away. It’s like working with someone who actually listens—I give it feedback, and it immediately adjusts. There’s no back-and-forth, no retraining, and no confusion.
Elisa Navone
Pure Elements Medical Spa
At first, I was nervous about having an AI Employee, but it’s dialed in. Our AI Employee even sold a diamond ring—start to finish.
Troy Thollot
Thollot & Co Jewelers
Podium AI generated 148 sales for us that we wouldn't have had otherwise. That's $600,000 in gross revenue, and after costs, we netted $560,000.
Jess McQuillan, Internet Manager
Central Maine Motors
It's like having a top-performing team member on 24/7. Since turning on Podium's AI Employee, we've seen a 30% year-over-year revenue increase.
Artic Air
Podiums AI learns fast and adapts right away. It’s like working with someone who actually listens—I give it feedback, and it immediately adjusts. There’s no back-and-forth, no retraining, and no confusion.
Elisa Navone
Pure Elements Medical Spa
At first, I was nervous about having an AI Employee, but it’s dialed in. Our AI Employee even sold a diamond ring—start to finish.
Troy Thollot
Thollot & Co Jewelers
Podium AI generated 148 sales for us that we wouldn't have had otherwise. That's $600,000 in gross revenue, and after costs, we netted $560,000.
Jess McQuillan, Internet Manager
Central Maine Motors
It's like having a top-performing team member on 24/7. Since turning on Podium's AI Employee, we've seen a 30% year-over-year revenue increase.
Artic Air
Podiums AI learns fast and adapts right away. It’s like working with someone who actually listens—I give it feedback, and it immediately adjusts. There’s no back-and-forth, no retraining, and no confusion.
Elisa Navone
Pure Elements Medical Spa
At first, I was nervous about having an AI Employee, but it’s dialed in. Our AI Employee even sold a diamond ring—start to finish.
Troy Thollot
Thollot & Co Jewelers
Podium AI generated 148 sales for us that we wouldn't have had otherwise. That's $600,000 in gross revenue, and after costs, we netted $560,000.
Jess McQuillan, Internet Manager
Central Maine Motors
It's like having a top-performing team member on 24/7. Since turning on Podium's AI Employee, we've seen a 30% year-over-year revenue increase.
Artic Air
Podiums AI learns fast and adapts right away. It’s like working with someone who actually listens—I give it feedback, and it immediately adjusts. There’s no back-and-forth, no retraining, and no confusion.
Elisa Navone
Pure Elements Medical Spa
At first, I was nervous about having an AI Employee, but it’s dialed in. Our AI Employee even sold a diamond ring—start to finish.
Troy Thollot
Thollot & Co Jewelers
Podium AI generated 148 sales for us that we wouldn't have had otherwise. That's $600,000 in gross revenue, and after costs, we netted $560,000.
Jess McQuillan, Internet Manager
Central Maine Motors
It's like having a top-performing team member on 24/7. Since turning on Podium's AI Employee, we've seen a 30% year-over-year revenue increase.
Artic Air
Podiums AI learns fast and adapts right away. It’s like working with someone who actually listens—I give it feedback, and it immediately adjusts. There’s no back-and-forth, no retraining, and no confusion.
Elisa Navone
Pure Elements Medical Spa
At first, I was nervous about having an AI Employee, but it’s dialed in. Our AI Employee even sold a diamond ring—start to finish.
Troy Thollot
Thollot & Co Jewelers
Frequently Asked Questions
What is Podium AI Employee?
How is it different from a chatbot?
Can I customize how it responds?
Is it only for one type of business?
Can it work for both single and multi-location businesses?
How do I see if it's right for my industry?
industry Solutions
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