INBOX
Podium Inbox: AI-powered communications in one place.
View and respond to all customer interactions—chats, texts, calls, and social messages—in one AI-powered inbox with instant replies.
Quick, relevant communication
Streamline your responses and save valuable time with Podium. Build templates for consistent replies, empower AI to handle FAQs instantly, or use one-click answers to keep conversations moving. Less effort, more efficiency—so you can focus on what matters most.
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Collaboration made easy
Say goodbye to scattered messages and missed updates. Podium’s collaborative inbox keeps your team and AI employees seamlessly connected. Effortlessly mention teammates to ask for input, request help, or ensure smooth handoffs—so nothing falls through the cracks.
Watch a demoDon’t let customers fall through the cracks
Missed leads mean missed opportunities. Podium centralizes all your customer interactions, so your team can stay focused without switching between systems. Plus, let Podium’s AI handle personalized follow-ups to re-engage leads when the conversation stalls—keeping your pipeline full and your revenue growing.
Watch a demoStay connected wherever you go
Never miss a beat, no matter where you are. Podium’s mobile app keeps you seamlessly connected to customer conversations with smart notifications that prioritize what matters most. With a 4.8-star rating and over 26,900 reviews, you can count on Podium to deliver reliability on the go.
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AI Employee
Never miss a lead with our AI Employee.
INBOX FEATURES
One place for all your leads.
Scheduled Messages
Work whenever you want and schedule messages when it’s most convenient for your customers to receive them. Or take the manual follow-up off your plate and turn on Lead follow-up.
After Hours Responder
If a customer reaches out outside of business hours, set expectations by letting them know you’ll get back to them during business hours. Or better yet - let AI handle conversations after your team logs off for the day.
Intent Routing
Automatically categorize conversations based on what is being talked about.
Mentions
Tag coworkers on conversations to collaborate to provide the best response to customers.
One Click Actions
Send a review invite, craft a thoughtful response to a customer all in one click.
All-in-one Inbox
Consolidate all of your review sites to easily and efficiently manage customer feedback from a single inbox where all team members can access details.
Omnichannel Messaging
See calls, texts, notes and more all in one conversation history.
Automatic AI Replies
Use AI to instantly respond to messages in a natural and conversational tone.
CUSTOMER STORIES
"You can go through your text messages in Podium and see who hasn't responded and say, ‘Hey, I didn't hear back from you. How's it going?’ It works for me and I think it works for our customers too as seen by our great response rates."
Marissa Billiu, Marketing Director at Guyou Construction
2x
customer response rate
“You're not going to get out of a phone call with a customer in under five, six minutes, at best. With Podium, our response time is less than a minute. That's five times less, if not more. That's crazy time savings.”
Madeline Sweeten, Merchandising Manager at LA Furniture
5x
faster response times
Connect the tools you already use
Use our AI Employee to respond faster and sell more.
Works 24/7 and even on weekends, you'll never miss a lead with an AI Employee on your team.
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Grow and scale your business with an all-in-one lead and reputation management platform.
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