May 2024

What’s New in Podium: AI Instant Answers

Podium is thrilled to introduce its latest innovation, AI Instant Answers. This cutting-edge feature integrates artificial intelligence into frequently asked questions (FAQs), offering an efficient and effective way to engage with customers instantly.
Transform Customer Service
AI Instant Answers significantly reduce response times, ensuring that customers receive timely and accurate information. You can respond in under two minutes, boosting the likelihood of retaining customers.
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Enhanced Efficiency and Personalization with AI
This new feature handles common inquiries, which allows you to focus on more complex tasks. For example, if a customer asks, &#8220;Do you offer custom pieces?&#8221; the AI responds promptly with, &#8220;Absolutely, we do offer custom pieces. Our custom design process lets you create unique pieces tailored to your preference. If you&#8217;re interested, we can guide you through the process.&#8221;
This not only personalizes responses using customer names, but also maintains a conversational tone, making interactions feel more genuine. As a result, businesses can convert 45% more leads by providing swift and personalized responses.
Benefits Beyond Response Times
AI Instant Answers not only enhances customer satisfaction but also lightens the load on business staff. Employees can later pick up conversations initiated by the AI, allowing for a seamless transition and follow-up when necessary. This efficiency means more leads, increased customer retention, and ultimately, more revenue.

This advanced feature leverages artificial intelligence to seamlessly integrate with frequently asked questions (FAQs), enhancing your ability to convert leads instantly and effectively.