May 2024

Exciting Updates to the Inbox

<p>We’ve been working hard to improve the Inbox and want to share a few recent updates as well as note a couple of upcoming changes.</p>
<h2>Personalize Messages with Custom Fields</h2>
<p>You can now use custom fields from your contact profiles to personalize messages sent from the inbox or in bulk messaging. Type a colon (:) when composing a message, template, or bulk message to see available variables.</p>
<p><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-35632" src="https://cms.podium.com/wp-content/uploads/2024/05/custom-fields.png" alt="" width="451" height="155" srcset="https://cms.podium.com/wp-content/uploads/2024/05/custom-fields.png 451w, https://cms.podium.com/wp-content/uploads/2024/05/custom-fields-300x103.png 300w, https://cms.podium.com/wp-content/uploads/2024/05/custom-fields-360x124.png 360w, https://cms.podium.com/wp-content/uploads/2024/05/custom-fields-160x55.png 160w, https://cms.podium.com/wp-content/uploads/2024/05/custom-fields-350x120.png 350w, https://cms.podium.com/wp-content/uploads/2024/05/custom-fields-100x34.png 100w" sizes="(max-width: 451px) 100vw, 451px" /></p>
<h2>Improved Context in Conversation Previews</h2>
<p>We’ve added more consistency and information to the message previews in your list of conversations in the inbox. You can now see which user a conversation is assigned to without opening the conversation.</p>
<h2>Manage Scheduled Messages as a Team</h2>
<p>You work as a team in Podium, and now you can see all scheduled messages in one place and delete scheduled messages when needed. If you delete a message you didn’t schedule, a note will be left in the conversation history.</p>
<p><img loading="lazy" decoding="async" class="aligncenter size-large wp-image-35633" src="https://cms.podium.com/wp-content/uploads/2024/05/team-scheduling-1024x968.png" alt="" width="640" height="605" srcset="https://cms.podium.com/wp-content/uploads/2024/05/team-scheduling-1024x968.png 1024w, https://cms.podium.com/wp-content/uploads/2024/05/team-scheduling-300x283.png 300w, https://cms.podium.com/wp-content/uploads/2024/05/team-scheduling-768x726.png 768w, https://cms.podium.com/wp-content/uploads/2024/05/team-scheduling-1536x1451.png 1536w, https://cms.podium.com/wp-content/uploads/2024/05/team-scheduling-529x500.png 529w, https://cms.podium.com/wp-content/uploads/2024/05/team-scheduling-360x340.png 360w, https://cms.podium.com/wp-content/uploads/2024/05/team-scheduling-160x151.png 160w, https://cms.podium.com/wp-content/uploads/2024/05/team-scheduling-350x331.png 350w, https://cms.podium.com/wp-content/uploads/2024/05/team-scheduling-100x94.png 100w, https://cms.podium.com/wp-content/uploads/2024/05/team-scheduling-363x343.png 363w, https://cms.podium.com/wp-content/uploads/2024/05/team-scheduling.png 1999w" sizes="(max-width: 640px) 100vw, 640px" /></p>
<h2>Coming Soon | Identifying and Fixing Failed Messages</h2>
<p>It’s frustrating when a message fails to deliver. In the next few weeks, we’ll be releasing changes to make it easier to find messages that fail, see why they failed, and address the issues. We’ll also be adding a failed message report to your dashboard so you can see failed message trends.</p>
<h2>Coming Soon | Increase Conversion with Contact Statuses in the Inbox</h2>
<p>You’ve got a lot going on in your inbox, and we want to make it easier to stay organized and prevent someone from falling through the cracks. Contact statuses in the inbox will help your team stay organized. Watch for more information about this change before it comes. <a href="https://podium.my.site.com/knowledgebase/s/article/Inbox-Views">Learn more here about the changes</a> and <a href="https://forms.gle/a8VjVt9MkBKkuCua6">request early access here</a>.</p>
