October 2023

What's New In Podium: Call Summaries

<p>Effective communication is one of the keys to success in business. Yet, how many times have you found yourself on an important phone call and then struggling to recall all the details afterward?</p>
<p>With Podium Phones, those days of frustration are now a thing of the past. Each call is recorded, transcribed, and summarized in a bulleted list with remarkable precision for you.</p>
<h2>How Podium Phones and AI-Generated Call Summaries Increase Efficiency</h2>
<p>Here are some of the specific ways <a href="https://www.podium.com/phones/">Podium Phones</a> and its Call Summaries feature make you more efficient and help you improve the customer experience.</p>
<h3>1. Automatically record phone calls.</h3>
<p>Record your phone conversations effortlessly. No more hurried note-taking or struggling to remember the crucial points. Your calls are automatically captured and easily referenced, ensuring you never miss a beat.</p>
<h3>2. Get automatic call transcriptions.</h3>
<p>In your <a href="https://www.podium.com/inbox/">Inbox</a>, see automatic transcriptions from each recorded call. These allow you to revisit every word spoken during the call, like having a written record of every conversation. We know lots of Podium customers prefer <a href="https://www.podium.com/text-marketing/">texting</a> for just that, but now you can also enjoy that benefit with calls. This is particularly helpful when referring back to a conversation that referenced pricing or managing disputes.</p>
<h3>3. Collect AI-generated call summaries.</h3>
<p>Remember that call from three weeks ago? You don’t have to—simply check the summary. With <a href="https://www.podium.com/ai-assistant/">AI-generated call summaries</a>, Podium does the note-taking for you. We pick out the vital information and summarize it for you. These summaries help you quickly grasp the key takeaways from your conversations. If an employee or co-worker had a call with a customer that you weren’t a part of, you can quickly catch up on what was discussed without wasting the customer’s time repeating the same information.</p>
<p>We’re on a mission to help businesses streamline their communication so they can close more leads and earn repeat business. That’s a quick overview of our call recording feature in Podium. If you’re interested in Podium Phones for your business, go to <a class="editor-rtfLink" href="http://podium.com/phones?_ga=2.14249983.958477655.1696861140-420145551.1692218946&amp;_gl=1*yy626w*_ga*NDIwMTQ1NTUxLjE2OTIyMTg5NDY.*_ga_WKYNN4EZQT*MTY5NzIxNTMwNS4xMDUuMC4xNjk3MjE1MzA3LjU4LjAuMA.." target="_blank" rel="noopener">podium.com/phones</a> to talk to an expert.</p>
