10 Best CRMs for Hospitals

In today’s digital age, Customer Relationship Management (CRM) tools are crucial for maintaining strong relationships with patients and delivering excellent customer service in the hospital industry. These tools help hospitals manage their online reputation, interact easily with patients, and streamline data management, all of which contribute to improved patient satisfaction. In this blog post, we explore 10 top CRM tools that can take your local hospital to new heights.

1. AdvancedMd

AdvancedMd is a robust CRM solution ideal for hospitals that want to streamline their workflows. This tool helps hospitals manage patient records, billing, and scheduling in one platform. It also enables quick communication with patients, significantly enhancing your patient experience and satisfaction.

We recommend AdvancedMd for its all-in-one functionality that provides a streamlined work process. The time you save can be reallocated to other important aspects of running your hospital, including patient care. It’s a great tool for digitalizing the hospital-customer relationship and making it more efficient.

2. Podium Webchat

Podium Webchat offers another level of CRM functionality and convenience to hospitals. It conveniently allows your website visitors to chat with your hospital staff, enabling a human touch in patient service online. Webchat seamlessly integrates into your website and allows operators to answer queries immediately.

With Webchat’s real-time messaging, you can instantly address patient concerns, issues, and inquiries. Enhancing customer service in this way encourages trust and loyalty in your patients and places your hospital at the forefront of innovative patient care.

3. Athena Health

Athena Health is a cloud-based CRM tool that goes beyond the standard CRM features, focusing on end-to-end medical record management. It is equipped with billing, patient engagement, and care coordination features. Athena Health provides hospitals with data that they can use for patient population management.

We suggest Athena Health for its comprehensive set of features. This tool not only assists in customer management but also enables powerful data analysis to identify trends and make informed decisions.

4. Open Dental

While Open Dental is generally designed for dental practices, many of its features are notably beneficial for the broader hospital industry. It’s a comprehensive CRM tool that assists hospitals in managing patient appointments, billing, and prescriptions, among other tasks.

We recommend Open Dental for its simplicity and effectiveness in managing customer interactions. It’s especially helpful for smaller hospitals that aim to optimize their patient engagement processes.

5. Sycle Audiology

Sycle Audiology is perfect for hospitals that offer audiology services. It’s a cloud-based tool that handles scheduling, patient data, billing, and clinical documents. This CRM tool also includes features for clinical testing and hearing aid inventory management.

Sycle Audiology makes our list due to its niche-specific features that can give you an edge in the highly competitive audiology market. This tool can make your hospital stand out with cutting-edge services.

6. ActiveCampaign

ActiveCampaign is a CRM tool used to automate marketing processes and is perfect for hospitals that want to engage their existing and potential patients. This tool integrates email marketing, sales automation, and CRM into a simple platform.

We suggest you look at ActiveCampaign for its versatility in improving both marketing and customer relations. Its automation function saves time and resources, allowing your staff to concentrate on patient care.

7. Boulevarde

Boulevarde is a CRM tool designed for beauty and personal care services, and hospitals offering such services can greatly benefit from its features. The tool helps manage appointments, billing, and customer engagement in one platform.

For hospitals that provide beauty services, Boulevarde is highly recommended because of its industry-specific features. This tool puts you ahead in providing top-notch services.

8. Airtable

Airtable is a cloud-based tool perfect for project management and CRM. Hospitals can use the tool to manage team projects, patient records, appointments, and more.

You will find Airtable useful for organizing information and coordinating team activities. This tool makes teamwork more efficient and productive.

9. Podium Phones

With today’s technology, traditional calling has indeed evolved. Podium Phones brings your business communication to a whole new level. It unites all communication channels in a single inbox. This tool also enables texting or calling from your business line, boosting professionalism and convenience.

Podium Phones allows you to centralize communication from various channels, enabling your staff to manage patient inquiries efficiently. Your interaction with clients becomes more organized, professional, and prompt. As Podium’s core principle always goes, great communication leads to a successful business.

10. Cloud9 Pediatric

Cloud9 Pediatric is a CRM tool intended for child healthcare services. It manages patient data, appointments, staff tasks, and communications. This tool is perfect for hospitals providing pediatric services.

Child care involves careful handling, and Cloud9 Pediatric will help you do just this with its advanced, child-centered features.

Get Started

In the increasingly competitive healthcare industry, CRM tools can give your hospital a significant advantage. Greater efficiency in patient care and communication can lead to enhanced patient satisfaction. Here at Podium, we can tell you first-hand that these tools can offer notable benefits to your hospital and help it succeed. Discover the right tool for your hospital today.