Everyone knows the customer experience is critical, but did you know that the payment methods you offer are the second most important factor to consumers when considering a purchase?

Recent digital innovations and the pressures of a pandemic have transformed the payment process from simply “how you get paid” to a critical piece of your customer’s experience, with serious implications for your bottom line.

Podium surveyed over 1,000 consumers and spoke with several local businesses to explore the payment process and how, when done correctly, it can be a driver of revenue, customer satisfaction, and repeat purchases. Join us to learn the key takeaways of the report, The State of Payments. We’ll discuss:

Why the payment methods you offer can make or break your customer’s experience
Consumers payment preferences and innovations
How to optimize your business’s payment methods to delight customers
The Payment method impact on spending and customer loyalty

The 2021 State of Payments

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