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INBOX
AI-powered communication software for retail stores.
Stay on top of your customer inquiries–view and respond to chats, texts, calls, emails and more—in one AI-powered inbox with instant replies.
Collaboration made easy
Say goodbye to scattered messages and missed customer conversations. Podium’s collaborative inbox keeps your team and AI Sales Consultant seamlessly connected, so you can get more customers in the door. Effortlessly mention teammates to ask for input, request help, or ensure smooth handoffs—so nothing gets missed.
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Quick, relevant communication
Streamline your business responses and save valuable time with Podium’s AI–it gives consistent replies regarding inventory, availability, and order status, and handles FAQs instantly so customers get their questions answered fast. Less effort, more efficiency—so you can focus on what matters most.
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Don’t let customers fall through the cracks
Missed leads mean missed opportunities. Podium centralizes all your customer interactions, so your team can stay focused without switching between systems, so you can get more foot traffic to your store. Plus, let Podium’s AI Sales Consultant handle personalized and targeted data-driven campaigns to keep your pipeline full and your revenue growing.
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Stay connected wherever you go
Stay on top of your customer inquiries, no matter where you are. Podium’s mobile app keeps you seamlessly connected to customer conversations with smart notifications that prioritize what matters most. With a 4.8-star rating and over 26,900 reviews, you can count on Podium to deliver reliability on the go.
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AI Employee
Boost sales with our AI Sales Consultant.
INBOX FEATURES
One place for all your leads.
Scheduled Messages
Deliver messages when it's most convenient for your customers.
After Hours Responder
Let AI handle conversations after your team logs off, so you never miss a message.
Intent Routing
Automatically categorize conversations based on what is being talked about.
Mentions
Tag coworkers on conversations to collaborate all within the Podium Inbox.
One Click Actions
Send a review invite to customers and craft a thoughtful response, all in one click.
All-in-one Inbox
Easily consolidate all of your leads and reviews into one shared team inbox.
Multi Channel Messaging
See calls, texts, notes and more all in one conversation history.
Automatic AI Replies
Instantly respond, using your business's context, in a natural and conversational tone.
Mobile App
Take your business on the go and manage your reviews wherever you are.
CUSTOMER STORIES
“You're not going to get out of a phone call with a customer in under five, six minutes, at best. With Podium, our response time is less than a minute. That's five times less, if not more. That's crazy time savings.”
Madeline Sweeten, Merchandising Manager at LA Furniture
5x
faster response times
“It's been very helpful in completing that white-glove branding experience throughout all of our platforms. We respond to all text messages, all social media, all emails from customers within 10 minutes.”
Marissa BiAndrea Mascaro, Advertising at Lux Bond & Green Jewelry
Connect the tools you already use
Use our AI Employee to automate your workflow and sell more.
Works 24/7 and even on weekends. You'll never miss a lead with an AI Employee on your team.
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Grow and scale your business with an all-in-one lead and reputation management platform.
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