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INBOX
AI-powered communication software for home services businesses.
Keep all your customer interactions—chats, texts, calls, emails and more—in one AI-powered inbox with instant replies, so you can book more jobs.
Collaboration made easy
Say goodbye to scattered messages and missed updates. Podium’s collaborative inbox keeps your team and your AI CSR seamlessly connected. Effortlessly mention teammates to ask for input, request help, or ensure smooth handoffs—so nothing falls through the cracks and you never miss an opportunity.
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Quick, relevant communication
Respond to your customers before your competition, with Podium’s AI-powered Inbox, so you can get more jobs scheduled. Build templates for consistent replies and empower AI to handle FAQs about your services immediately. A centralized inbox means less effort and more efficiency—so you can focus on what matters most.
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Don’t let customers fall through the cracks
Podium’s centralized inbox allows leads from any channel to be brought into one place, so you never miss an opportunity to book a job. Having all your customer interactions centralized means your team can stay focused without switching between systems. Plus, let Podium’s AI CSR handle personalized follow-ups to re-engage leads right when they need service—ensuring a steady flow of bookings and revenue for your business.
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Stay connected wherever you go
Never miss a beat, whether you’re at a job or on the go. Podium’s mobile app keeps you seamlessly connected to customer conversations with smart notifications that prioritize what matters most. With a 4.8-star rating and over 26,900 reviews, you can count on Podium to deliver reliability on the go.
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AI Employee
Book more jobs with our AI CSR.
INBOX FEATURES
One place for all your leads.
Scheduled Messages
Deliver messages when it's most convenient for your customers.
After Hours Responder
Let AI handle conversations after your team logs off, so you never miss a message.
Intent Routing
Automatically categorize conversations based on what is being talked about.
Mentions
Tag coworkers on conversations to collaborate all within the Podium Inbox.
One Click Actions
Send a review invite to customers and craft a thoughtful response, all in one click.
All-in-one Inbox
Easily consolidate all of your leads and reviews into one shared team inbox.
Multi Channel Messaging
See calls, texts, notes and more all in one conversation history.
Automatic AI Replies
Instantly respond, using your business's context, in a natural and conversational tone.
Mobile App
Take your business on the go and manage your reviews wherever you are.
CUSTOMER STORIES
"You can go through your text messages in Podium and see who hasn't responded and say, ‘Hey, I didn't hear back from you. How's it going?’ It works for me and I think it works for our customers too as seen by our great response rates."
Marissa Billiu, Marketing Director at Guyou Construction
2x
customer response rate
“[AI CSR] has brought in 39 new leads and at least $50k in revenue so far in the first 2-3 weeks. Larry is the coolest thing ever, I just lost my best sales guy and by adding Larry, I feel like I got an even better one. Larry is responding to conversations better than I would. This has already been a significant boost in our business and I don't know what I would do without it. I wish I signed up for Podium years ago!”
Jay Villegas, Vice President, Frontier Air Conditioning
$50k
revenue in 3 weeks
Connect the tools you already use
Use our AI CSR to respond faster and schedule more jobs.
Works 24/7 and even on weekends. You'll never miss a lead with an AI Employee on your team.
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Grow and scale your business with an all-in-one lead and reputation management platform.
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