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PHONES
Never miss a call. Book more jobs.
Answer your customers faster, more conveniently, and around the clock with Podium’s AI-powered VoIP phone system.
Superior customer service.
AI records and transcribes calls automatically and generates a summary in that customer’s profile, so your team has a complete view of your customer’s service history to deliver a personalized and informed customer experience every time.
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Reduce call volume and increase bookings.
Podium Phones allows callers to switch to text with the press of a button, reducing call volume and hold times, for higher customer satisfaction. And your staff has more time to manage urgent jobs and more bookings.
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Reliable communication for your field teams.
Technicians are often on the move, so being able to stay connected for important updates or changes is critical. The Podium mobile app allows your technicians to make and receive calls from their mobile devices, ensuring reliable and professional communication regardless of location.
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Never miss a call.
Your customers often need immediate services. Podium’s VoIP system ensures no missed calls go unanswered. AI CSR instantly follows up through text to continue the conversation and provide assistance—day or night—even after hours.
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AI Employee
Never miss a lead with our AI Employee.
PHONE FEATURES
Attract, convert, and re-engage.
Al Call Summaries
Always have the context you need with automatic transcripts and bulleted summaries, so you can schedule more jobs.
Switch to Text
Automate a message for incoming callers that prompts them to switch to text instead, so you can book more jobs.
After-Hours Call Routing
Route calls that come in after hours to specific extensions, numbers, or voicemail boxes, ensuring your customers can always get in touch.
Re-engage Missed Callers
When a call is missed, the caller will receive a text message re-engaging them, ensuring no leads go unattended and driving a lead towards booking.
Customized Call Groups
Create a personalized phone system that matches your specific business needs by customizing groups of phones to receive calls.
Custom Phone Menus
Customize phone menus and auto routing so callers can select an extension or phone, ensuring you can turn more leads into more business.
Reporting & Analytics
Get live reporting of all your incoming and outgoing business calls.
Call Transfers & Extensions
Transfer calls between team members with individual extension numbers for each user, so the right technician can address any customer needs.
Softphones (App)
Call and text customers through your desktop or mobile device from your business number.
Connect the tools you already use.
CUSTOMER STORIES
"Before Podium Phones, we missed 20% of our sales calls... You're looking at $24,000 of revenue that we missed out on every week, but now we’re not missing out on anything."
Joshua Jones the Controller & Office Manager at Mountaineer Heating & Cooling uses Podium Phones to boost revenue.
20%
More sales with Podium phones
"With Podium Phones and the call transcription AI feature, I can go back and listen to calls to see what data and information I gave the customer, or exactly what their issue was, it’s so helpful to have the recordings."
Kellie Waldron the Owner of AllSeasons HVAC/R LLC uses Podium Phones to handle high call volumes while maintaining great customer service.
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Grow and scale your home service business with an all-in-one lead and reputation management platform.
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