Select your industry:
Real-time conversations from your website.
Most customers start researching online outside of business hours. Podium’s Webchat allows customers to connect with your business 24/7. When shoppers get answers fast, they’re more likely to buy from your business.
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Communication customers prefer.
Webchat starts a text with customers directly, and keeps the conversation going even after they’ve left your website, creating a one-on-one connection that builds trust before they even step into your store.
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Provide a personalized experience.
Podium’s Webchat gives you full visibility into customers’ click-path history, allowing you to see what they are interested in and further tailor responses to deliver timely and personalized customer support–automatically.
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All-in-one inbox.
Save time and stay organized. Manage all webchat leads and interactions in one place, providing a seamless communication experience for both clients and staff.
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AI Employee
Boost sales with our AI Sales Consultant.
WEBSITE CHAT FEATURES
More engagement, more leads, more conversions.
Immediate AI Replies
Use AI to respond to messages in a natural and conversational tone, faster than your best rep.
Website Text Widget
Let customers start conversations on your website and AI Sales consultant will keep the conversation going over text.
Branded Chat Widget
Customize your widget with your brand’s colors and messaging to align with your business for a trustworthy customer experience.
Website Click-Path History
Track user engagement and click behavior on your site for a complete view of your customers’ needs.
Capture Customer Info
Collect essential lead information before the conversation begins, so you can keep the conversation going and close leads faster.
Shared Team Inbox
Team access to all messages for better visibility and improved collaboration.
AI Sales Consultant answers your customer chats immediately
Always on, always informed, your AI employee sells more than your best rep.
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Connect the tools you already use
CUSTOMER STORIES
“Podium allows us to communicate with our valued customers in new ways that are easy to manage and even easier to operate. Today, systems and processes are going to win the war and Podium is a system that wins many battles on a DAILY basis."
Allison McLellan, Owner, McLellan Brandsource
"The ease of communication with new and existing customers is the biggest benefit of Podium. We use Podium for so much communication now. It’s as simple as a text and everybody looks at it. Everyone sees it."
Austin Bond, President, Bedzzz Express
"Podium has allowed us to quickly evolve in the way we serve and communicate with our customers. Many customers today want to do business via text, and Podium has a simple yet robust platform to be able to manage incoming website leads, reviews, customer follow-ups, and relationship management–all through text!"
- Katy Law, Co-Owner of Sweet Dreams Mattress & Furniture
Free resources about Reviews
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Grow and scale your business with an all-in-one lead and reputation management platform.
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