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PHONES
Never miss a call, make more money.
Podium's AI-powered VoIP phone system helps you boost sales by providing a more personalized service to your customers.
Manage call volume and connect how your customers prefer.
Don’t sacrifice your customer’s preferred channel – our AI powered phone system gives your customers the option to talk or switch to text, reducing call volume and hold times, for higher customer satisfaction.
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Keep your customers engaged 24/7.
With Podium’s VoIP system, no opportunity is missed. Our AI Sales Consultant ensures no calls go unanswered by instantly following up through text, using AI to continue the conversation and provide assistance—even after hours.
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Elevated customer satisfaction.
Podium’s AI records and transcribes calls automatically, so your team has a complete view of your customer’s history, with a summary, to deliver a personalized and informed customer experience every time.
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Centralized communication for your team.
Your business deals with a variety of inquiries, from product availability to order status. Podium’s VoIP system consolidates calls and messaging into one platform, ensuring every interaction is visible to your team so they can provide accurate and quality service.
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AI Employee
Never miss a lead with our AI Employee.
PHONE FEATURES
Capture, convert, and re-engage.
Al Call Summaries
Always have context with automatic transcripts and bulleted summaries.
Switch to Text
Automate a message to incoming callers that prompts them to switch to text, so you can engage AI Sales Consultant with online leads and focus on the customers in front of you.
After-Hours Call Routing
Route calls to specific extensions, numbers, or voicemail boxes, ensuring leads never get missed, 24/7.
Re-engage Missed Callers
When a call is missed, the caller will receive a text message re-engaging them, ensuring no leads go unattended and you can still close the sale.
Customized Call Groups
Create a personalized phone system by customizing groups of phones to receive calls.
Custom Phone Menus
Customize phone menus and auto routing so callers can select an extension or phone.
Reporting & Analytics
Get live reporting of all your incoming and outgoing business calls.
Call Transfers & Extensions
Transfer calls between team members with individual extension numbers for each user.
Softphones (App)
Call and text customers through your desktop or mobile device from your business number, even when you’re on the road.
Connect the tools you already use.
CUSTOMER STORIES
"I love the convenience of Podium Phones because it lets me answer customers from anywhere. Plus the transcripts make it easy for me and my staff to go back and see what happened on the call."
Britten Wolf the Owner of BVW Jewelers uses Podium Phones to make sure her staff delivers personalized service to customers across every call.
"Before Podium Phones, we missed 20% of our sales calls... You're looking at $24,000 of revenue that we missed out on every week, but now we’re not missing out on anything."
Joshua Jones the Controller & Office Manager at Mountaineer Heating & Cooling uses Podium Phones to boost revenue.
20%
More sales with Podium phones
"With Podium Phones and the call transcription AI feature, I can go back and listen to calls to see what data and information I gave the customer, or exactly what their issue was, it’s so helpful to have the recordings."
Kellie Waldron the Owner of AllSeasons HVAC/R LLC uses Podium Phones to handle high call volumes while maintaining great customer service.
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Grow and scale your store with an all-in-one lead and reputation management platform.
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