WEBSITE CHAT
Make your website textable with Podium’s AI-backed Webchat.
Generate up to 11x more leads—respond instantly and continue conversations over text with our AI Sales Consultant.
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Real-time conversations from your website.
Most customers start researching online outside of business hours. Podium’s Webchat allows customers to connect with your business 24/7. When shoppers get answers fast, they’re more likely to buy from your business.
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Communication customers prefer.
Webchat starts a text with customers directly, and keeps the conversation going even after they’ve left your website, creating a one-on-one connection that builds trust before they even step into your store.
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Provide a personalized experience.
Podium’s Webchat gives you full visibility into customers’ click-path history, allowing you to see what they are interested in and further tailor responses to deliver timely and personalized customer support–automatically.
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All-in-one inbox.
Save time and stay organized. Manage all webchat leads and interactions in one place, providing a seamless communication experience for both clients and staff.
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AI Employee
Boost sales with our AI Sales Consultant.
Immediate AI Replies
Use AI to respond to messages in a natural and conversational tone, faster than your best rep.
Website Text Widget
Let customers start conversations on your website and AI Sales consultant will keep the conversation going over text.
Branded Chat Widget
Customize your widget with your brand’s colors and messaging to align with your business for a trustworthy customer experience.
Website Click-Path History
Track user engagement and click behavior on your site for a complete view of your customers’ needs.
Capture Customer Info
Collect essential lead information before the conversation begins, so you can keep the conversation going and close leads faster.
Shared Team Inbox
Team access to all messages for better visibility and improved collaboration.
CUSTOMER STORIES
“Podium allows us to communicate with our valued customers in new ways that are easy to manage and even easier to operate. Today, systems and processes are going to win the war and Podium is a system that wins many battles on a DAILY basis."
CUSTOMER STORIES
"The ease of communication with new and existing customers is the biggest benefit of Podium. We use Podium for so much communication now. It’s as simple as a text and everybody looks at it. Everyone sees it."
CUSTOMER STORIES
"Podium has allowed us to quickly evolve in the way we serve and communicate with our customers. Many customers today want to do business via text, and Podium has a simple yet robust platform to be able to manage incoming website leads, reviews, customer follow-ups, and relationship management–all through text!"
Free resources about Website Chat
Webchat
August 19, 2023
What is Live Chat, How Does It Work, and Why is It Important?
Discover the power of live chat: Learn how real-time chat software boosts sales, improves customer support, and empowers your team.
Webchat
April 2, 2024
Live Chat For Business: All You Need To Know + Expert Tools
Want to set up a live chat on your business’ website but don’t know where to start? Check out our complete guide to live chats for businesses.
Webchat
May 4, 2023
How to Choose and Add a Live Chat Tool to Your Website
Live chat is no longer a customer preference. It’s an expectation. Luckily, adding Podium’s Webchat to your website is not only free with Podium Starter, but super easy. And it takes less time than responding to an email.
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Grow and scale your business with an all-in-one lead and reputation management platform.